FAQS

When will my order ship?

Our products will be shipped within 3-5 days after you place your order.

Will I receive an email with my order details?

Absolutely! We will send you an email with all the details as soon as your order is placed.

Can I cancel my order?

Yes, we will still ship the item to your address. However, once you receive your item(s), you can return it to us and we will provide a full refund.

What is the exchange/return policy?

We prioritize our customers' satisfaction. If you encounter any issues with our products, we will happily provide a full refund.

Step 1: Email us with your order number and name.

• Use the subject "Refund Request."
• Include your product and the reason for the return.

Step 2: Our team will contact you (usually within 24 hours) with the return address.

Step 3: Send the item back to us. Once we receive it, we will inspect it.

Step 4: If everything checks out, we will fully refund your item plus an additional $5 as an apology. Once the refund is issued, you will receive an email with all the details, and the money will be deposited back into your account.

What payment methods are accepted?

We accept all major credit cards from any country, including Visa, Mastercard, American Express, Dankort, Discover, Cirrus, and more.

Are there any additional fees I need to pay?

No, we do not charge any handling or processing fees.

My order won't go through. Can you help?

Please ensure that the billing address you entered matches the address on your credit card.

How much is shipping?

Shipping is free worldwide!

Who ships my package?

Canadian orders are delivered by Canada Post. US orders are delivered by either e-packet or Korea Post. International orders may be delivered by Korea Post, e-packet, or a local mail courier, depending on the available service.

How fast is the delivery time?

Delivery time ranges from 7-30 days.

Oops - I entered the wrong shipping address!

If you need to update your address, select the contact us tab and send us a message within 24 hours of placing your order, and we can update it for you.